Garmin Connect app fails to update personal records issue

Garmin Connect is a fitness tracker that allows users to analyze and share health-related data from their paired Garmin devices.

It also gives users an insight into their vital daily activities and helps them stay in touch with their friends.

Plus, Garmin Connect provides lots of cool features for designing workout routines, earning badges, and even syncing with other fitness apps like MyFitnessPal.

Personal folders not updated

But lately, many Garmin Connect users are unable to update their personal records through the app.

Source (click/tap to view)

Today the GCM app asked me to accept/update a new personal record for daily steps. But I didn’t reach a new record today. This is an old record from last year. I can accept or decline, but if I try to click the buttons, nothing happens.

I get the same thing when I try to accept or decline personal records in the app, but the webpage works like a charm. I first saw the issue after receiving swimming records on Monday 19th. Running Garmin Connect v. 4.59 on Android.

The app does not record users’ daily steps or accept new personal records. Instead, it constantly shows the message “an error has occurred”.

The error continues to appear even when the app prompts users to accept new registrations.

Affected users have tried uninstalling and reinstalling the app, but to no avail. Entering the data in the application does not solve the problem either.

Official recognition and potential workaround

Fortunately, a Garmin moderator acknowledged the issue and said the team is working on it.


We have also found a workaround that may possibly help resolve the issue where the Garmin Connect app cannot update users’ personal records.

Use GC Web:
There is a bug in the current version of the app. GC Web works well.

Hopefully the developers come up with a permanent solution as soon as even the website version does not provide the option to accept or reject new personal registrations for some users.

That said, we will be monitoring the situation and posting an update if and when there are further developments on this.

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About Shirley A. Tamayo

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